Refund and Returns Policy
Refund Policy of Real Healthy Food
This Refund Policy (“Policy”) applies to purchases from:
https://sgrealhealthyfood.com
1. General
(a) We offer refunds and replacements in accordance with the Consumer Protection (Fair Trading) Act and on the terms set out in this Refund Policy (“Policy”).
(b) Any benefits set out in this Policy may apply in addition to consumer’s rights under the Consumer Protection (Fair Trading) Act.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Consumer Protection (Fair Trading) Act
The regulations were made pursuant to the powers conferred under the Consumer Protection (Fair Trading) Act 2003.
Access the following Regulations via the Singapore Statutes Online:
- Cancellation of Contracts Regulations 2009
- Motor Vehicle Dealer Deposits Regulations 2009
- Notifiable Events Regulations 2016
- Opt-Out Practices Regulations 2009
- Regulated Financial Products and Services Regulations 2009
3. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.
6. Exceptions
(a) Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(i) You misused the said product in a way which caused the problem.
(ii) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(iii) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(iv) Any other exceptions that apply under the Consumer Protection (Fair Trading) Act.
7. Shipping Costs for Returns
(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Consumer Protection (Fair Trading) Act, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
(b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the
Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Consumer Protection (Fair Trading) Act) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair,
replacement or refund under the terms of this Policy (including under the Consumer Protection (Fair Trading) Act), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be
eligible for a repair, replacement or refund under the terms of this Policy (including under the Consumer Protection (Fair Trading) Act), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the
Returned Product.
8. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 3 days of receipt.
9. How to Return Products
(a) You can contact us at the end of this Policy to discuss a return using the information.
(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.
(d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
10. Contact Us
(a) If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: sales@sgrealhealthyfood.com.